Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Effective Date: August 19, 2025
KoraKourier Logistics Ltd ("we," "us," "our," or "KoraKourier") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics application (the "App"), including our website, mobile application, and related services (collectively, the "Services"). By using our Services, you consent to the practices described in this Privacy Policy.
We comply with the Nigeria Data Protection Act (NDPA) 2023, the General Data Protection Regulation (GDPR) where applicable, and other relevant data protection laws. If you do not agree with this Privacy Policy, please do not use our Services.
We collect various types of information to provide and improve our Services. This includes:
Information that identifies you as an individual, such as:
Information that does not directly identify you, such as:
We may collect sensitive data (e.g., health-related information for medical shipments) only with your explicit consent and where necessary for service delivery.
We collect information through:
We use your information for legitimate purposes, including:
Under the NDPA, we process data based on lawful bases such as consent, contract performance, legitimate interests, or legal requirements.
We may share your information with:
Third-party vendors for hosting, payment processing, analytics (e.g., Google, AWS), or logistics partners (e.g., drivers or couriers).
Within KoraKourier group companies or business partners for joint services.
If required by law, court order, or to protect rights (e.g., in response to subpoenas).
In mergers, acquisitions, or asset sales, with notice to you.
We do not sell your personal data to third parties. For cross-border transfers (e.g., to international servers), we ensure adequate safeguards like Standard Contractual Clauses or explicit consent, in line with NDPA requirements.
We implement reasonable technical, administrative, and physical measures to protect your data, including encryption, firewalls, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.
Data Breach Notification: In case of a data breach, we will notify you and relevant authorities as required by law (e.g., within 72 hours under NDPA).
We retain your personal data only as long as necessary for the purposes outlined (e.g., 7 years for financial records per Nigerian tax laws) or as required by law. After that, we anonymize or delete it securely.
Under NDPA and applicable laws, you have rights regarding your data:
Request a copy of your data
Correct inaccurate information
Delete your data in certain circumstances
Limit processing under specific conditions
Object to processing or marketing
Receive data in transferable format
To exercise these rights, contact us at privacy@korakourier.com. We respond within 30 days (extendable under NDPA). You can also lodge complaints with the Nigeria Data Protection Commission (NDPC).
Our Services are not intended for children under 18. We do not knowingly collect data from minors without parental consent. If we discover such data, we will delete it promptly.
We use cookies for essential functions (e.g., session management) and optional ones (e.g., analytics). You can disable cookies in your browser, but this may limit App functionality.
We may update this Policy to reflect changes in our practices or laws. We will notify you via the App or email and post the revised version with an updated effective date. Continued use after changes constitutes acceptance.
For questions, concerns, or requests regarding your privacy:
Thank you for trusting KoraKourier with your data. We are dedicated to maintaining your privacy while delivering efficient logistics services.